Delivery & Returns
UK MAINLAND SHIPPING
SERVICES:
Royal Mail Tracked 48 (2-3 business days) - £3.99 or free for over £80 purchases
Royal Mail Tracked 24 (Next day) - £5.00
DPD Next Business Day - £7.99
All UK orders placed before 15:00 (Monday - Friday) will be dispatched same day (except during Bank Holidays).
DPD Next Business Day orders placed on a Friday before 15:00 will be received the following Monday. DPD orders placed after 15:00 on Friday and over the weekend will be received the following Tuesday.
Bank Holiday Fridays and Mondays do not count as a business or dispatch day.
TRACK YOUR ORDER
UK orders will all receive shipping confirmation & a tracking number via email upon dispatch. All DPD orders will receive an SMS message outlining a 1 hour delivery window if a phone number was provided at checkout.
INTERNATIONAL SHIPPING
All European orders are shipped via DHL. Carriers are selected based on the most efficient delivery. Transit times vary dependent on location, between 2-5 days.
EU and EEA except:
DHL Express (4-5 business days) - £20.00
International Economy (5-8 business days) – £10.00
Australia, Canada, U.S.A and New Zealand:
DHL Express (3-5 business days) - £30.00
International Economy (4-12 business days) - £15.00
Norway and Switzerland:
DHL Express (2-5 business days) - £25.00
International Economy (3-6 business days) - £15.00
Rest of the World:
DHL Express (3-7 business days) - £40.00
International Economy (4-12 business days) - £20.00
All International orders placed before 15:00 (Monday - Friday) will be dispatched same day (except during Bank Holidays).
TRACK YOUR ORDER
International orders will all receive shipping confirmation & a tracking number via email upon dispatch.
RETURNS POLICY
Any items must be sent within 28 days of shipment receipt for any problems or concerns with merchandise.
The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges dependent on existing stock.
Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items , accept any returns of underwear, accept items that aren't in their original packaging or not in a re-sellable, like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)
All customers should receive tracking details upon dispatch and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to STEDDI at the company's expense. The customer will be notified of said return by a service representative.
STEDDI will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange/refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
UK RETURNS
Complete your returns form, apply the Royal Mail freepost label to the front of the parcel and drop off at your nearest Post Office. Please keep your postage receipt for your own security.
• If you didn’t receive a return form you can include a written note with your name, order number and reason for return. You can also create a new trackable freepost label through Royal Mail’s Online Returns Portal
Your unwanted items are your responsibility until they reach our warehouse. Please retain your proof of postage.
ANY QUESTIONS? Please contact service@steddi.co.uk if you have any questions. We aim to deliver all orders as quickly as possible. Delivery times stated on the website are not a full guarantee and are based on approximations. This is due to third party factors, which may cause delays.